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How poinjitu Protects Your Personal Data

Your personal data belongs to you, and poinjitu is built around keeping it that way — from the moment you open an account to every deposit you make…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyData deletion on requestNo third-party data salesIndonesia-region data handling

Explore Lobby Read FAQ

What Data We Collect and Why

poinjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information needed to verify your identity, process your payments, and keep your account secure. This includes your name, email address, phone number, and payment details linked to DANA, OVO, GoPay or QRIS. We also log device

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identifiers and session data to detect unauthorised access. We do not collect data beyond what is necessary for these purposes, and we do not sell or rent your personal information to third parties. Access to your data by our internal teams is restricted on a strict
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need-to-know basis. All data handling depends on local law, and you retain the right to request a full copy of what we hold about you at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about how your data is stored, want to correct inaccurate information, or need to submit a deletion request, our privacy support team is available around the clock.

Live Chat Access live chat from your poinjitu account dashboard any time, 24 hours a day, seven days a week. Our privacy team can locate your data record and walk you through your options in real time.

Email Privacy Team Send a detailed data request to [email protected]. Include your registered email and the specific action you need — correction, export or deletion. We respond within 48 hours on business days.

WhatsApp Support Our 24-hour WhatsApp channel handles privacy queries alongside standard account support. Send your account ID and request type, and a privacy agent will confirm receipt and next steps promptly.

DATA HANDLING STANDARDS

Six Ways We Secure Your Information

From cookies to withdrawal verification, every layer of your account interacts with data we are responsible for.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can clear or block cookies via your browser settings at any time without losing your account data.

Data Retention Timeline

Account data is retained for as long as your account remains active, plus a statutory period after closure as required by applicable regulations. Once that period expires, your personal records are permanently purged from our systems.

Account Security Protocols

Every login attempt is verified against your registered device fingerprint and IP history. Unusual access triggers an immediate email alert to your registered address, giving you a direct path to lock the account within seconds.

Third-Party Access Controls

We share only the minimum data required with payment processors such as DANA, OVO, GoPay and QRIS to complete transactions. No marketing partners receive identifiable personal data from your poinjitu account.

Payment Data Isolation

Your payment credentials — including QRIS references and GoPay wallet details — are stored in an isolated, encrypted vault separate from your gameplay and session logs. Neither set of records can be accessed together without multi-step internal authorisation.

Your Right to Request Changes

You can request a full data export, correction of any inaccurate field, or complete deletion of your account record. Submit the request via live chat or email; we confirm receipt within one business day and complete the action within seven days.

Your Privacy Questions, Answered

The questions below cover the situations our account holders ask about most often — from what data we collect during a DANA deposit to how long we keep records after an account is closed. If your question is not listed here, our live chat team is available around the clock to help.

We collect your name, email address, phone number and a verified payment method such as DANA, OVO, GoPay or QRIS. We also log device identifiers and IP addresses to protect your account from unauthorised access.

We share data only with payment processors needed to complete your transactions — DANA, OVO, GoPay or QRIS — and only the minimum fields required. We do not sell, rent or trade your personal information with any marketing or analytics company.

We retain your records for the statutory period required by applicable regulations after account closure. Once that period ends, all identifiable personal data is permanently deleted from our active and backup systems.

Yes. Submit a data export request via live chat or email to [email protected] with your registered account email. We will compile and deliver your data record within seven business days of receiving the request.

Contact our privacy team through live chat or email. Include your account ID and the words 'deletion request' in your message. We confirm receipt within one business day and complete deletion within seven days, where local law permits.

Your DANA, GoPay, OVO and QRIS credentials are held in an encrypted, isolated vault that is separate from your session and gameplay logs. Access requires multi-step internal authorisation, limiting exposure to any single team or system.

Log in and visit the account settings page to update basic profile fields directly. For verified identity fields such as your legal name or registered phone number, contact live chat or email [email protected] and we will guide you through the correction process.

How poinjitu Protects Your Personal Data

Reach Us About Your Data

Six Ways We Secure Your Information

Cookie Management

Data Retention Timeline

Account Security Protocols

Third-Party Access Controls

Payment Data Isolation

Your Right to Request Changes

Your Privacy Questions, Answered

01 What personal data does poinjitu collect when I open an account?

02 Does poinjitu share my data with third parties?

03 How long does poinjitu keep my data after I close my account?

04 Can I request a copy of all the data poinjitu holds about me?

05 How do I ask poinjitu to delete my personal data?

06 Are my DANA and GoPay payment details stored securely?

07 How can I update inaccurate personal data on my poinjitu account?

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